Privacy Policy

Save Plumbing and Heating Services is a Gas Safe registered gas engineering business operating in Bradford and West Yorkshire. Our contact details are:

• Business name: Save Plumbing and Heating Services
• Phone: 07806683070
• Email: [email protected]
• Service area: Bradford and West Yorkshire

When you contact us through this website, we may collect:

• Your name and contact details (phone number, email address)
• Your postcode and property address (for quoting purposes)
• Details of the service you require
• Messages you send us via WhatsApp, email, or our contact form
• If analytics is accepted: page path, landing page and the type of contact action used

We do not collect payment card data. We do not use advertising cookies or social-media tracking pixels. Analytics events never contain form values, names, phone numbers, email addresses, postcodes or message text.

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and confirm appointments
• Issue gas safety certificates and service records
• Send appointment reminders (by phone or message)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

When you submit a quote request, the information you enter is transmitted to Web3Forms so it can be forwarded by email to us. This may include your name, telephone number, email address, postcode, property details and service requirements. Web3Forms states that form submissions are processed rather than stored, although temporary server logs may be retained and processing may take place outside the UK. See Web3Forms' Privacy Policy.

If you use a WhatsApp contact link or the Contact-page quote wizard, your prepared message and contact details are also processed by WhatsApp after you continue there. WhatsApp is operated by Meta Platforms, Inc., under WhatsApp's Privacy Policy.

If you accept analytics, this website loads Google Analytics(Google Ireland Limited) to measure page visits and privacy-safe contact-action events. Analytics receives categorical event information only and does not receive your form values, name, telephone number, email address, postcode, address or notes. Advertising signals and ad personalization are disabled. You can decline or withdraw analytics through our Cookie Policy.

Our website is hosted on Cloudflare Pages (Cloudflare, Inc.). Cloudflare processes web traffic on our behalf and may log IP addresses and request metadata for security and performance purposes. See Cloudflare's Privacy Policy.

We process your personal data under the following lawful bases under the UK General Data Protection Regulation (UK GDPR):

• Contract — processing is necessary to fulfil our service agreement with you
• Legitimate interests — responding to your enquiry and managing our business
• Legal obligation — retaining gas safety records as required by the Gas Safety (Installation and Use) Regulations 1998

We retain your contact and job details for up to 6 years in line with standard business record-keeping requirements. Gas safety certificates are retained for a minimum of 2 years as required by law.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (where legally permitted)
• Object to processing in certain circumstances
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at [email protected].

Analytics is inactive until you accept it and can be declined or withdrawn at any time. We do not use advertising cookies. See our Cookie Policy for full details.

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after changes are posted constitutes your acceptance of the revised policy.

For any privacy-related queries, contact us at [email protected] or call 07806683070.